How an Employee Experience Platform Powers Your Company

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In 2019, the average HR department used 22 different tools to manage aspects of the employee experience, including recruiting, talent assessment, goals, and more. If your company is one of these, it’s time to have a serious talk about why your company needs an employee experience platform.

What is an employee experience platform?

An employee experience platform is a tool HR leaders use to manage all aspects of their company’s employee experience in a single place, including goals, feedback, and recognition.

Learn more in our article:
What is an Employee Experience Platform?

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What the employee experience means in today’s workplace

Let’s take a minute to get on the same page. Here’s what we’re talking about when we talk about the employee experience:

The employee experience is an employee’s total experience (i.e., perceptions, emotional and intellectual stimulation, and challenges) of every touchpoint in their employee life cycle, including career growth, workload, company culture, and relationships with peers, managers, and leadership. (from Kazoo’s HR Glossary)

If you’re accustomed to thinking about customer experience (CX), that definition likely looks familiar! However, the employee experience is a relatively new focus for companies. Even for those that understand the power of considering the entire customer journey or lifecycle.

As we lay out in our Employee Experience Manifesto, though, employees are giving more of themselves to their jobs than ever before. In return, they desire — and deserve — a workplace that treats them like whole people. And when your company correctly manages their employee experience, treating your employees like humans whose unique skills and talents can be made to grow and shine, it’s great for your bottom line.

Need proof? Find the value for your company with our employee experience impact calculator.

The tl;dr: it’s a new age for the employee experience. The movement we’ve seen toward a more human mode of work has only accelerated in the post-COVID-19 work era. So increasingly, companies are looking for simple solutions that embrace the whole employee — from recruiting to exit, and from shining moments to those challenges that lead to growth.

What can an employee experience platform do for your company?

🙏 Simplify and streamline

In early 2019, Josh Bersin reported the average HR department used 22 different software solutions. And as anyone rolling out new HR programs can attest, employees develop log-in fatigue quickly. That leads to overall lower tech adoption and use, not to mention security issues (Post-it covered in passwords, anyone?).

Keep it simple. With a single employee experience platform driving many components of the employee experience, you drive adoption and use of the tool you’re paying for, increase security, and bring elements like feedback, goals, and more to the forefront of your employees’ experience.

🧩 Bring all the pieces together strategically 

The power behind the employee experience platform is that all of these elements work better together. Need proof? A recent Harvard Business Review Analytic Services survey suggests that treating engagement and performance holistically drives business value. In fact, 32% of respondents saw the disconnect between employee engagement and performance management systems as one of the greatest barriers to getting business value from their company’s investments in employee engagement.

So when you bring it all together, your employees and organization can thrive. Make goals part of 1-on-1 conversations. The feedback you receive should be reflected in your performance reviews. The recognition you share naturally drives nominations for company awards. When all these elements of the employee experience are talking to each other, it changes the conversation. And that’s when work starts working.

🔍 Grant high-level visibility into performance

It’s not enough to have all the pieces working together if you can’t see how they’re working. Employee experience platforms not only combine goals, feedback, recognition, and more, but they provide admins the ability to see which teams are participating, excelling, or need help.

Learn how data and insights make a difference.

🤝 Keep you connected, no matter where you’re working

Feeling connected is one of the major challenges in newly remote workplaces. But it doesn’t have to be. Emotionally strategic tools like recognition and rewards can happen from anywhere. And they bridge geographic and generational gaps to unite people.

(Bonus: Learn more about the power to connect people in The Science of Employee Recognition and Rewards.)

💪 Drive employee engagement

Gallup finds that companies with highly engaged employees experience 21% greater profitability, 17% greater productivity, and more. Which is to say, employee engagement counts. For a lot.

So use an employee experience platform to drive engagement, no matter where your employees are working. Nonprofit Emmaus Homes did just that. With high turnover and a sense of disconnect across their 80 locations, Emmaus brought on the Kazoo Employee Experience Platform. After one year, their employees had earned 1,800 bonuses for program participation, and their Glassdoor score increased by 21%.

🎉 Keep culture alive, even for remote workforces 

In the future of work, we may not have a water cooler. So we need new tools to keep culture alive. Employee experience platforms create a centralized space where culture happens. Nominate co-workers for awards, rally your culture around recognition, and more — all in one space.

Bonus: The Kazoo Platform takes it even further with Incentives. Integrated into our employee reward system, the Incentives feature allows employees to earn points for behaviors you want to reinforce. Attending a virtual lunch & learn, getting a check-up, presenting at an all-hands meeting — or whatever you choose that promotes your culture! See how it all comes together.

Learn more in our article:
How to Create Employee Engagement Anywhere: A Framework

📈 Keep employees aligned on goals and priorities 

How do you know your employees are all working on the same thing? By aligning your goals in your employee experience platform, of course! Then using your platform to track goal progress and sync them with your check-in conversations. Learn more about how we use the Kazoo platform to manage goals for remote teams.

💼 Help up-level your managers

An employee experience platform puts all the data and tools in managers’ hands. That way, they can see who’s performing on their teams. And it puts the data in your hands to see how they’re using those insights. So this not only gives your managers the tools they need to succeed. It also helps you identify who needs extra training.

Plus, with structured templates for goals, 1-on-1s, and feedback, an employee experience platform takes some of the guesswork out for new managers and lets them focus on their team.

Why your company needs an employee experience platform

It’s a new age for the employee experience. The movement we’ve seen toward a more human mode of work has only accelerated in the post-COVID-19 work era. So increasingly, companies are looking for simple solutions that embrace the whole employee.

At Kazoo, we’re passionate about bringing together all the tools you need to make work work better for everyone. That’s why the Kazoo Employee Experience Platform brings performance management and recognition and rewards — including Goals, Feedback, Conversations, Recognition, Incentives, and more — into one simple, easy-to-use platform.

If you’re ready to align, connect, and engage your workplace, check out our Kazoo overview. Or, schedule a personalized demo today.

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