What is an employee experience platform? It’s a tool HR leaders use to manage all aspects of their company’s employee experience in a single place, including goals, feedback, and recognition. And it can transform your people management. So let’s dive into how.
Read on to learn….
- What is the employee experience?
- What is an employee experience platform?
- The benefits of an employee experience platform
- Which parts of the employee experience can you manage with technology?
Let’s start with the basics. Here’s how we define the employee experience in Kazoo’s handy Human Resources Glossary:
The employee experience is an employee’s total experience (i.e., perceptions, emotional and intellectual stimulation, and challenges) of every touchpoint in their employee life cycle, including career growth, workload, company culture, and relationships with peers, managers, and leadership.
Those touchpoints include a complex array of overlapping human resources programs, such as continuous performance management, recognition and rewards, surveys, and more. In short: the processes, people, and programs that make up an employee’s day-to-day experience in your company.
The specifics vary from company to company, and even from one employee’s experience to another. But at the heart, you can find the same four pillars at the heart of every employee experience:
Four key pillars of the employee experience
🧩 Connection: The relationship between you and manager, team members, leadership, and your company’s mission and values.
🎯 Meaningful impact: Your sense that your work matters — to your company, to you, and to the world at large.
👍 Appreciation: Knowing your work has value and being recognized and rewarded for your contributions.
🌱 Growth: Learning opportunities, continuous feedback, and ongoing support for career development.
When all four of these pillars are present, your workforce is inspired and aligned, and your employees will thrive. Want more employee experience philosophy? Then check out our manifesto. Then join us again below to explore employee experience platforms.
Learn more about the employee experience in our manifesto:
The Employee Experience Revolution
An employee experience platform is a tool you use to manage all aspects of your employee experience in a single place.
Rather than acquiring yet another piece of HR tech — another license, another log-in for your employees to keep track of, and another system you have to get them to adopt — the employee experience platform unifies all of it. In addition, an employee experience platform worth your investment will be easy to use, configurable to your needs, and provide the data and insights to drive employee engagement and productivity. All in one place.
How it works better, together
At the time, Bersin pointed out, the HR tech market was just over $8 billion in size. But was all that tech helping? “The answer,” said Bersin, “is ‘somewhat.’”
Because at the time of Bersin’s report, the average L&D department had 22 different tools to manage candidate recruiting and onboarding, talent assessment, benefits administration, and more. It’s overwhelming, and it isn’t transforming the employee experience.
But besides saving you from the overwhelm, the real power of an employee experience platform is the transformation that happens when all parts of your employee experience are working together.
Need examples? Here are the parts of your employee experience you could be managing and tracking in your platform:
Employee experience pillar: Growth
Employee feedback takes many forms. This includes coaching and mentoring, 360 feedback, peer-to-peer feedback, and more, as well as traditional top-down manager-to-employee feedback. An employee experience platform like Kazoo enables you to request, give, and record feedback in the same place you track your goals, so you can easily refer to your progress. It also stores your feedback for easy reference during your performance check-ins.
Feedback examples, tips, and more, in one guide.
Employee Feedback 101: Tips and Tricks
Employee experience pillars: Growth, meaningful impact
SMART goals, OKRs, and more! Rather than tracking your goals manually or in an isolated tool, use a unified employee experience platform. This allows you to set, track, and measure goals in an integrated space along with performance assessments, recognition, check-ins, and feedback. So this moves goals from theoretical into the everyday, driving alignment and success. Plus, it helps employees see the meaningful impact of their work.
Design a goal program that drives alignment.
Free E-Course: Creating a Company Goal Process
Recognition and rewards
Employee experience pillars: Appreciation, connection
What are you currently recognizing and rewarding employees for? Traditionally, this has been reserved for service anniversaries and safety awards. While these are important, this recognition misses a huge opportunity. Instead, connect employee recognition and rewards to employee effort by recognizing goals completed, new initiatives, and company values. And — yup — it’s easier to do when it’s all in one place.
Check out Kazoo’s real-time recognition and rewards to see how we make the motivation magic happen.
If they dream it, you can offer it as a custom reward with Kazoo.
Kazoo’s Recognition & Rewards platform
Nominations and awards
Employee experience pillar: Appreciation
Your company’s core values are at the heart of everything you do. So make sure your awards reflect them. Just enter your core values into your employee experience platform. Then link them to your recognition feature so that each recognition, from peers and managers, highlights the demonstrated core value. Then, it’s easy to see who should be nominated for company culture awards, and why.
Employee experience pillar: Connection
The state of your employee experience shouldn’t be a mystery. Because your employees have a voice — you just have to listen. An employee experience platform with integrated engagement surveys allows you to measure and track employee satisfaction survey results, as well as pulse surveys. So you can know exactly where you stand, and address challenges before they become issues.
Take your company’s pulse:
7 Questions to Add to Your Employee Satisfaction Survey
Performance discussions and check-ins
Employee experience pillar: Growth, connection
Regular check-ins are central to employee growth. If you’re still using the annual performance review model, step away and consider a more flexible, frequent model. In fact, we recommend that employees and managers sync up on a weekly cadence, and do performance reviews quarterly. So schedule and record these conversations in your employee experience platform. Then, when it comes time to write reviews, you’ll have all records of employee performance conversations at your fingertips.
The benefits of an employee experience platform
It’s a new age for the employee experience. The movement we’ve seen toward a more human mode of work has only accelerated in the post-COVID-19 work era. So increasingly, companies are looking for simple solutions that embrace the whole employee.
That’s why we built the all-in-one Employee Experience Platform. With it, Kazoo has helped hundreds of businesses tap into the power of employee engagement through continuous performance management, recognition & rewards, and employee engagement surveys.
So if you’re ready to align, connect, and engage your workplace, check out our Kazoo overview. Or, schedule a personalized demo today.