OLV Human Services
Doubles Program Participation with Kazoo
Non-profit
950 employees
Weak culture
Recognition & Rewards
Challenge
OLV Human Services’ high turnover rate was hurting customer service and the company’s budget.
With employee turnover at 25%, it was clear the nonprofit needed to address the problems of its disconnected, dispersed employee base. While OLV Human Services had an employee recognition program, it was outdated, time-consuming, and wasn’t resonating with employees.
Solution
OLV Human Services reduced turnover and increased response rates on employee surveys with Kazoo’s Behavior Bonuses — leading to a 30% reduction in both voluntary and involuntary terminations.
The nonprofit used Kazoo’s Recognition & Rewards platform to incentivize retention efforts such as onboarding, training, and service awards. Additionally, OLV’s use of Kazoo’s surveys to gauge and foster employee engagement boosted participation in company wellness and team-building initiatives by 200%.
“Any survey we incentivize in Kazoo, we get over 100 responses. We used to get only 6-7.”
Results
After implementing Kazoo, OLV Human Services saw:
