Arrowhead Credit Union – Strengthening Culture to Boost Retention
Financial services
350+ employees
Weak culture
Recognition & Rewards
Challenge
Arrowhead Credit Union was losing employees to competitors’ big-bank perks.
Recognition and rewards at Arrowhead Credit Union were inconsistent across the board, and its multigenerational workforce felt disconnected, leading to high turnover. The credit union knew it needed to create a strong culture with consistent recognition throughout the company to improve retention.
Solution
Arrowhead Credit Union created a strong culture of recognition and increased retention with Kazoo’s Recognition & Rewards platform — and cut its quit rate in half.
With the Recognition & Rewards platform from Kazoo, Arrowhead Credit Union was able to connect its employees across multiple generations, using public recognition as a tool to close the gap in its workforce. Plus, the company customized its reward catalog to fit and reinforce its culture, offering experiences, charitable contributions, and more. Within the first year, the company saved 40% on its rewards budget and had a 49% reduction in the number of employees who left to work at other credit unions or banks.
This is the best thing ever. It’s exactly what I need, and it’s easy to administer. I would say I spend 15 minutes a day administering."
Results
After using Kazoo for a year, Arrowhead Credit Union saw:
