Introducing: 9 Key Shifts for the New Future of Work

When our team at Kazoo released our Employee Experience Manifesto in early March 2020, we never imagined the world we’d be releasing it into.

Our manifesto was designed to help companies navigate the Employee Experience Revolution, our name for the series of cultural changes affecting the working landscape. Some of the elements the manifesto explores are still relevant — like employees’ increasing need to derive meaning from their work. But some elements, like the war for talent in a period of historically low unemployment, regrettably feel like a missive from a forgotten land in the economic crisis precipitated by COVID-19.

But some elements are truer than ever in the pandemic — like the embrace of new flexible working styles and need for employers to support their employees as whole people needing support and growth opportunities.

So we realized it was time for an update.

A new future of work 9 shifts impacting your employee experience

Meet the 9 Workplace Shifts in the New Future of Work

In our new guide, you’ll find nine key changes that have taken place in the workplace since the start of 2020, as well as short-term and long-term tips for addressing them. Here’s a preview of a few major shifts.

First, and most obvious: the overnight rise in remote work.

Just about everyone who was able to work remotely started doing so during the crisis, and many will never return to work as they knew it before.

So how do organizations manage remote teams with both employee experience and business continuity in mind? In our guide, we recommend increasing the frequency of employee feedback with pulse surveys in the short term, and investing in technology that enhances remote work in the long term. We also discuss the importance of blocking off meeting-free hours each week, as well as ways to combat Zoom fatigue.

The need for increased flexibility and autonomy.

What’s best about remote work isn’t always the “remote” part. It’s having the flexibility to decide for yourself when, where, and how to get your work done.

To make these changes effectively, get clear on your team’s non-negotiables now. Create comprehensive, company-wide boundaries around flexibility that will last well into the future.

The flattening of the organizational structure.

Flat organizational structures facilitate rapid change, innovation, and shared purpose more effectively than traditional, hierarchical structures.

Here’s how you can speed up decision-making and keep up with the dynamic changes of our new normal. In the short run, broaden job descriptions to hire for skills like creativity and problem-solving. And, in the long run, try eliminating a layer of management by focusing on small, autonomous teams.

Big cultural changes.

In the new world of work, companies and employees are pushing back on the notion that employees should (or can) always be “on.” Instead, companies are prioritizing flexibility and employee mental health.

The pandemic’s definitely upset our work-life balance. But now, more organizations are making employee mental health part of the workplace conversation. And as companies connect employees to mental health benefits, we’re tipping back toward something more human. Over time, we may even achieve the work-life balance that we’ve only just talked about in years past. 

Want more on the new future of work?

Read the full guide here. And if it’s working for you, consider working with us. Because at Kazoo, we’re nerdy-passionate about those moments when work is working. That’s why we’re so excited to share this guide with you — and why the Kazoo Employee Experience Platform combines performance management (like goal-setting, feedback, and check-ins) with recognition and rewards and surveys to drive engagement, productivity, alignment, and job satisfaction.

Interested in hearing more about what we’re all about? Find out how we can boost the employee experience at your company.

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