You’ve heard us talk about the employee experience (EX). Now, let’s talk about yours. In this uncharted new age of work, are your employees thriving? Or are they just getting by? No matter the state of your EX, we’ve got insights — that’s why we built the Kazoo Thrive Index, our free employee experience assessment tool.
This short, simple, 21-question assessment examines your company’s alignment and inspiration to determine if your company is surviving, off-course, bare minimum, or thriving. (It’s pretty neat!) Here’s a bit of background on what the assessment measures, and why it matters.
What is the employee experience, anyway?
Last month, we released our Employee Experience Manifesto to explain exactly this — but here’s a quick overview.
The employee experience is an employee’s total experience (i.e., perceptions, emotional and intellectual stimulation, and challenges) of every touchpoint in their employee lifecycle, including career growth, workload, company culture, and relationships with peers, managers, and leadership. EX is created by the people, policies, processes, and technology at your company. It’s a lot. In fact, you could literally say it’s everything.
Employers who create a positive EX do so with great intention. They take an expansive and holistic view of the employee experience and work to create exemplary experiences at every step in the journey. Here’s another way to think about it. You know how consumer brands to pride in creating great customer experiences, whether in the store, on the website, returning a product, or calling a customer service representative? Employers who create great EX do the exact same thing, but for their employees. Every touchpoint in the employee’s journey helps the employee stay engaged, productive, and thriving. (Sound tricky? Check out our free, 15-tip Employee Experience Cheat Sheet here.)
You’ll note employee engagement is just one piece of the puzzle. As we noted in our manifesto, engagement is an outcome of an excellent employee experience, not the strategy for creating it. Find out why.
Assess your company’s employee experience
Basically, we’ve identified four key pillars of the employee experience: connection, appreciation, meaningful impact, and growth. When your employee experience contains all four in meaningful ways, your workforce is both aligned and inspired.
That’s what we call thriving.
(And then, of course, there are three other categories — surviving, off-course, and bare minimum. You can learn about them here.)
Curious to give our employee experience test a spin and see where you land? Our free employee experience assessment takes just five minutes to complete. And if you don’t show up where you would like to be, don’t worry! We’ll share actionable tips tailor-made for your category. Because life’s no fun if we can’t thrive together.